Another Happy Shirestone Dealer

First, I would like to thank Chad for initiating this blog. It was a pleasure talking to you on the phone the other day. Hello also to Pat, Jeff and the many others who are following this effort to back up a company that has been misrepresented on numerous levels by disgruntled, sad, and mistaken individuals.

I have been a proud and successful Shirestone dealer since September of 2005. During that time, I have had the pleasure of meeting and spending time with the entire Shirestone staff including Matt and Debbie Jecker. Recently, we just returned from Hawaii where Matt and I taught a "new dealer" training. Earlier in 2009, we helped out at the International show in Las Vegas. These folks are among the finest I have ever had the pleasure of meeting. To think that a person whose credibility speaks for itself would have the nerve to publicly slander such fine individuals is unspeakable and it is an honor to defend what they represent.

Unfortunately, I have also had the misfortune of meeting one Gary Anderson. Make sure you have some time before you google this individual, his rap sheet is, shall we say, developed?? But what that doesn't show is the countless hours of time that many of us have personally contributed to him, including myself. I exchanged numbers with Gary during his training in Reno where he came by our showroom, asked business advice, installation techniques, and many other pertinent questions. They were all answered. The phone calls continued and were always answered or returned. From the beginning, Mr. Anderson struggled and I wondered why, given that his demographic and population base is such that I think any of us could generate some sort of positive business. Geez, when I had questions of Brad and Nan they were all answered, and correctly each time. But YOU Mr. Anderson get a personal visit!!! I don't know how many of us dealers got that but I'm pretty sure not too many. This just shows what kind of effort Shirestone has given you to help you succeed. The more I looked into you the more clear your problem became. All good businesses are a byproduct of how they serve themselves, their customers, and ultimately, the laws that govern them. Clearly you have been unable to remember the customer and law parts of this equation.

But this couldn't possibly be because of you!! No, no it has to be somebody elses fault of course!!

Shirestone is a young company whose products are fantastic. Is there always some tweaking and fine-tuning that goes into having a good product? Certainly. Nothing is perfect. We are all tradesman and it takes a bit of time to learn any trade. Mr. Anderson has only given this company four, five months tops? He was given the tools, knowledge, and accessibility to be as successful as he wanted, ability on the other hand, rests within each of us.

Keep up the good work Shirestone, can't wait to see what the next few years will feature!!

To any who might wish to contact me or my company, please do not hesitate.

Thank you.

Troy Valenzuela
Vivid Countertops LLC
775-629-4507